Internal Request Support (IRS)

Responding to requests for medical records from internal users such as the Central Billing Office (CBO), compliance, legal and risk management, while important, can be distracting to records management personnel taking valuable time normally spent on their primary responsibility. Delays in fulfilling these requests however may carry serious negative financial consequences to the provider.

Discovery’s InternalREQUEST solution facilitates the healthcare provider’s internal and departmental needs for prioritized access to medical records. InternalREQUEST gives your collection and billing personnel direct control over the process to obtain medical records, with improved responsiveness in order to address insurance company denials and other needs. Authorized internal personnel are trained to enter their requests into the StatusNOW system and by- pass the normal medical records or Release of Information (ROI) process. InternalREQUEST allows you to avoid typical delays associated with exchanging Excel spread sheets, internal fax, email, or interoffice mail. Managing supplemental medical record requests directly can help augment your revenue collection efforts.

Improved Service & Improved A/R

• Internal requests are managed directly by the CBO or other internal requestor
• Internal requests have priority
• Quicker turnarounds improve AR and reduce DSO

Take control of your requests

Timely, accurate revenue collection is essential to the success of any business, and no industry faces greater challenges accomplishing this than healthcare.

By using StatusNOW our innovative ROI technology and InternalREQUEST you can take control of the process of requesting needed medical record information. Create, prioritize, track, filter and complete your requests in one system, with improved responsiveness and results.

Discovery Health Record Solutions has the flexibility to implement a custom medical record request solution that makes sense for the way you do business.

Our Focus Health Records -
Your Focus Healthcare

Accounts receivable collections can be improved by expediting support documentation using InternalREQUEST.

Reduce your DSO with InternalRequest

StatusNow is the tool you need to deliver improved accounts receivable results