Release of Information (ROI) Services

The medical record release of information process is a complex, regulated requirement for all healthcare providers.  For most providers this responsibility (release of patient information while protecting their confidentiality) to authorized third-party and internal requestors is time consuming, intrusive, non-core, and an unrewarding activity. Managing the ROI function internally can strangle productivity, while increasing your costs and compliance risk!

Typical steps include:

• logging the request
• authentication & authorization
• accessing multiple record systems and multiple media types
• pulling charts & records
• certification & notary services
• scanning and/or copying paper records
• researching CD, film and microfiche records
• importing & exporting digital records
• verifying applicable fee reimbursement schedule
• quality control steps
• invoicing
• printing & collating
• inserting, weighing, postal metering, and mailing
• secure electronic record delivery
• collection efforts and follow up

All while fielding incoming call inquiries and checking status for impatient requestors – a lot of effort, for little reward, with high risk!

Discovery Health Record Solutions can manage the ROI function for you.  We offer ROI solutions that make sense for the way you do business. Contact us.

Team Discovery is different:

• ROI requests processed with equal priority regardless of type
• Employee recognition based on customer satisfaction not billable request volume
• Requests processed without prepayment requirement
• Electronic or paper record delivery
• Integrate with existing EMR and billing systems to extract records electronically – EasyEMR
• Central processing model improves turnaround times
• Local management structure ensures responsiveness
• Secure web portal StatusNOW tracks and manages requests

Flexibility

• Implement a custom ROI solution
• Full service outsourcing of the ROI function TotalROI
• Division of responsibilities approach or SharedROI  

Responsive Support

• On demand scanning of medical files onsite at provider facility
• Management of certification process and notary services
• Distribution of all records
• Invoicing and collection of reimbursable requests

Innovative Technology

• Discovery Health Record Solutions has revolutionized ROI services with StatusNOW, our secure web portal information tool. You’re in charge of accessing critical information when you need it – or simply call our Customer Service personnel for assistance.
• Confirmation and verification of information requested
• Tracking of all disclosure and activity specifics
• Interoperability of EMR platforms
• Remote exportation of health records via encrypted connection

Secure record processing

• Discovery Health Record Solutions has a registered certificate of 2048 encryption and utilizes secure processes and data protection methodologies.  Contact a Team Discovery Account Executive for details.

Discovery Health Record Solutions has the flexibility to implement a custom ROI solution that makes sense for the way you do business – let us manage the parts of the process that you don’t want.

Release of Information personnel must possess a strong acumen for the legal rights of a patient

ROI: more than just copying

The ROI Process

Discovery record specialists receive annual HIPAA training

Discovery records specialists are CRIS certified

2048 Encryption Certified